All Sections
Welcome guest, you have 3 views left.  Register| Sign In

Home | FAQ

Frequently Asked Questions


May 04. 2012 3:59PM

Can't find an answer? Send us a question.

General


Q. What are some digital products available from the New Hampshire Union Leader and Sunday News?

A. Here are some of our company's digital offerings:
  • UnionLeader.com- The official Web site of the New Hampshire Union Leader & Sunday News.
  • Union Leader e-Edition- An exact page-for-page replica of the print newspaper…online.
  • Kindle Edition- Service includes articles found in the print newspaper, but does not include some photographs or graphics.
  • NewHampshire.com- The entertainment and events sister web site of UnionLeader.com.
  • UnionLeader.com Mobile - Automatically recognizes smart phones and formats content to optimally display when UnionLeader.com is entered in phone's Web browser. Users can click the "View Full Site" link to view the standard webpage.
  • iServices - An online self-service application that allows customers to start and manage their subscriptions.

Q. What is the difference between UnionLeader.com and the Union Leader e-Edition?

A. UnionLeader.com is the newspaper's web site. Here, you'll find breaking news, web exclusives, real-time weather, discussion boards, blogs and much more. The e-Edition is a complete page- for-page replica of the print newspaper ... online. It looks just like the newspaper.

Q. I'm already a print subscriber. Do I have to pay for digital content?

A. No. Union Leader and Sunday News print subscribers are entitled to unlimited access to all digital properties including UnionLeader.com, the e-Edition, Union Leader Mobile and iServices. Unfortunately, due to Amazon's corporate policy, access to the Union Leader Kindle Edition is only available through Amazon.com.

UnionLeader.com


Q. Why is UnionLeader.com a paid Web site?

A. UnionLeader.com is compiled and produced by professional journalists who know your community. No other local news source has the ability to bring you the depth of coverage of news in the state. A Union Leader subscription allows those journalists to keep bringing you 24/7 access to news and interactive features relevant to daily life in the Granite State.

Q. How does the new UnionLeader.com site work?

A. There are three levels of access: Visitor, Registered Member and Subscriber.
  • Visitors to the site will still be able to view a small number of articles per month for free.
  • Registered Members have access to more free articles per month. Member registration is free.
  • Subscribers have unlimited access to UnionLeader.com as well as daily access to the Union Leader e-Edition. In addition, subscribers have unlimited access to all online tools including mobile access, apps and more. Subscribers to the print Union Leader can also register their subscription for this same access.

Q. I'm already a print subscriber. Do I have to pay for digital content?

A. No. Union Leader and Sunday News print subscribers are entitled to unlimited access to all digital properties including UnionLeader.com, the e-Edition, Union Leader Mobile and iServices. Unfortunately, due to Amazon's corporate policy, access to the Union Leader Kindle Edition is only available through Amazon.com.

Q. Where do I login to access UnionLeader.com?

A. The 'Sign In' link on the UnionLeader.com home page will ask you to enter email address and password.

Q. Will any content on UnionLeader.com be free?

A. Yes. You will still have access to email newsletters, local blogs, obituaries, community calendars, news alerts, our classifieds, contests, and the ability to search within the site. With visitor or registered member access, you will also be able to access a limited number of articles per month for free.

Q. Does it cost anything to be a Registered Member?

A. Member registration is free. Registered Members have free access of a limited number of articles per month.

Q. How much does a UnionLeader.com digital subscription cost?

A. A subscription to UnionLeader.com costs $9.95 per month or $99.50 per year. As a UnionLeader.com digital subscriber, you receive free access to the e-Edition. Print subscriptions with full digital access are available for as low as $9.30 per month.

Q. Does it cost anything to be a Registered Member?

A. Member registration is free. Registered Members have free access to a limited number articles per month.

Q. How do I upgrade from Registered Member to Subscriber?

A. Upgrading access level is easy. First, go to UnionLeader.com/subscribe. After selecting the offer that is right for you, click the button to move to the transaction screen. Once you complete your subscription you can log in with your new user name and password. This account will replace your free account.

Q. I've upgraded from Registered Member to Subscriber. Why can't I read more articles?

A. You should simply logout of the site, and then log in again. When you sign in, the upgraded permissions will be granted, so you can have access to articles, videos, photo galleries and more.

Q. How will you know what access level I have? Will I need a login or password?

A. Subscribers and Registered Members will provide an e-mail address and password when they register. These credentials will be used by the site to determine your level of access. If you have a limited number of article views a number will be displayed next to your name at the top of the UnionLeader.com page.

Q. What is my user name?

A. Your user name is your e-mail address.

Q. Can I register more than one email address on my account?

A. Families can share a subscription to the Web site, but there will be only one login email account per subscription. More than one subscriber at the same account can be logged in at the same time.

Q. I forgot my password, what should I do?

A. Go to www.unionleader.com and click the Login link in the upper right side of the page. Then, click on 'Forgot Password';, and follow the prompts.

Q. Can I change my password any time?

A. Yes. You can change your password an unlimited number of times. To change your password, log in to your account.

Q. Will I need to occasionally change my password?

A. No.

Q. I registered, but I can't see any more articles. What do I do?

A. Check to see if you are logged in. If you are logged in and still only seeing article previews, you've likely viewed your allotment of articles for the calendar month. To gain unlimited access to local news articles and more, please go to UnionLeader.com/subscribe to review your options.

Q. What if I have questions about my account or subscription?

A. Please contact our Customer Service Department at esubscriptions@unionleader.com or call us at (603) 668-1210.

Q. What will you do with my registration information?

A. The Union Leader respects your privacy and will not sell, rent or give your personal information to others. Like most businesses today, we want to learn more about our customers to continue to provide them with quality products and services. Our registration process helps us understand who is using our digital news sites and how.

Q. If I stop my print subscription while on vacation, do I still receive unlimited access to UnionLeader.com and the e-Edition?

A. If a temporary vacation stop has a restart date within 21 days of when you stop delivery, you will continue receiving unlimited access to UnionLeader.com and the e-Edition. You must click on the link that will notify us that you want to continue getting e-Edition access during your vacation stop. If the vacation period is longer than 21 days or no restart date is provided, you will be given the option of converting to a digital only subscription while you are away.

Q. Does UnionLeader.com have anything available to keep me up-to-date and in-the-know?

A. You can sign up for one or more newsletters and programs
  • Morning Headlines
  • Breaking News Alerts
  • NH Weekend Calendar
  • Deal of the Day
  • Follow us on Twitter
  • Follow us on Facebook

Q. Where can I find Union Leader contact and general information?

A. Use the Contact Us link at the bottom of the UnionLeader.com home page for a listing of Union Leader Corporation department email addresses and general information.

UnionLeader.com Mobile


Q. What is Union Leader Mobile ?

A. Union Leader Mobile provides wherever/whenever access to state and local news from web-enabled phone or PDA device. It delivers the news as it happens. Users can get news, sports, business, opinions, entertainment and more, all formatted for your smart phone or PDA. Users can always click the "View Full Site" link to view the standard webpage.

Q. How do I access Union Leader Mobile?

A. Enter www.UnionLeader.com into your mobile device's web browser.

Q. Do I need to change any settings on my smart phone to view Union Leader Mobile content?

A. No. Our website automatically recognizes smart phones for the best display and better user experience.

Q. Is there any cost for using Union Leader Mobile?

A. Union Leader Mobile uses content from UnionLeader.com, where there are three levels of access:

1) Visitors, 2) Registered Members and 3) Subscribers. Visitors and registered members are able to view a limited number of articles. Subscriber access is unlimited.

iServices


Q. What is iServices?

A. iServices is a self-service online application that allows new customers to start subscriptions on the web, and existing subscribers to manage their account and subscription information without the assistance of a live operator.

Q. What can a customer do with iServices?

A. With iServices, customers can:
  • Start a new subscription
  • View account history
  • Report service issues
  • Enter temporary stops and restarts
  • Make one-time or auto-renewal payments with a credit card

NewHampshire.com


Q. What is NewHampshire.com?

A. NewHampshire.com is the entertainment and lifestyle web site of the New Hampshire Union Leader and Sunday News. It's the one-stop source of all things New Hampshire, providing comprehensive guides to local entertainment, travel and restaurants.

Q. Will there be a charge to access content on NewHampshire.com?

A. Yes and no. While access to some content will remain free, registration will be necessary to access more than three premium articles a months. Once registered, users can view a limited number of articles per month.

Q. What should I do if I'm not receiving an e-mail newsletter I signed up for?

A. If you are not receiving a newsletter, please make sure you have added newsletters@unionleader.com to your address book. Many e-mail services and Internet Service Providers (ISPs) have SPAM-blocking systems in place to protect you from unsolicited e-mail. However, these same systems may inadvertently block e-mail you have requested from NewHampshire.com.

e-Edition


Q. What is the Union Leader e-Edition?

A. The e-Edition is a complete page-for-page interactive replica of the print version of the New Hampshire Union Leader and Sunday News - including articles, photographs, advertisements, even the comics and daily crossword puzzle! Search and navigate through the paper online, email articles and photos or download a single page or the entire edition with the click of a button.

Q. Where can I learn more about the e-Edition?

A. For more information and a free demo, go to www.unionleader.com/eedition

Q. How much does a subscription to the e-Edition cost?

A. For print subscribers, e-Edition access is included as part of your subscription. An e-Edition subscription costs $9.95 per month or $99.50 per year including full access to UnionLeader.com. Print subscriptions with full digital access, including UnionLeader.com and the e-Edition are available for as low as $9.30 per month.

Q. As an e-Edition subscriber, do I receive unlimited access to UnionLeader.com?

A. Yes.

Q. If I just want an e-Edition subscription, but not unlimited UnionLeader.com access, will it cost me less?


A. No.

Q. Is everything in the print edition viewable in the e-Edition?

A. No. The e-Edition does not contain advertising inserts and coupons, as these are not yet available from advertisers.

Q. What time is the digital edition available and how long does it stay on the system?

A. The E-edition should be available no later than 6:00 A.M. daily and Sunday. Customers can read, browse, and search the current day and back up to 30 days.

Q. How will I know my e-Edition is available for viewing?

A. A daily email is delivered to your inbox at publish time. In the email, you will be presented with a sampling of the day's headlines, and with just a click, are taken to your e-Edition…no login required.

Q. What if I don't want the daily emails?

A. Simply click the Unsubscribe text link at the bottom of the email. This will stop the daily e-mails, but does not cancel your subscription.

Q. How do I access the e-Edition if I don't receive an email?

A. The Union Leader e-Edition is available online 24 hours a day. You can always enter your email address and password to log in to your account. To reach the login page, go to UnionLeader.com and click on the e-Edition text link at the top of the home page, or go to www.unionleader.com/epaper.

Q. Are there any suggestions on how to navigate through the e-Edition and/or learn more about it?

A. There is a help link located in the upper left side of the page (right of the Union Leader e-Edition logo) taking you to a web page with many feature and navigation tips.

Q. What are some key features of the e-Edition?

A. There are many fine e-Edition features. Here are just a few:
  • Print or email articles
  • 30-day archive of past issues
  • Translates into five languages
  • Text-to-speech capability
  • Advanced search features by topic, person or keyword
  • View all editions of the print newspaper (city, state, Derry/Londonderry, Nashua)

Q. When I open a story in e-Edition, what are my viewing options?

A. You can view stories three ways. In the default Text mode, the newspaper page appears on the left side of the screen. When you click on a story, the full text of that story appears on the right side of the screen, including photos. If you select Graphic mode, when you click on the story on the left side of the screen, it is displayed exactly as it appears in the newspaper, with columns and photos in place. Switching between views is easy, and you can e-mail or print articles in either mode. You can also push the "DOUBLE" button at the top of the screen to view two pages simultaneously and zoom in on parts you would like to see closer.

Q. Can I download the entire paper?

A. Yes. PDF pages are available for users who would like to download one page or the entire paper for offline viewing later. On a broadband connection, downloading the entire paper usually takes about 2 minutes. Click the Thumbnail icon or the PDF/Download text link in the header at the top of the page.

Q. I use a dial up connection and modem to access the Internet. Can I view the e-Edition on my computer?

A. An Internet dial-up connection, through a modem, moves at a much slower connection speed and is not optimal for viewing the e-Edition. We strongly recommend using a broadband connection for the best connectivity and enjoyment for your subscription. However, there is a "DIAL-UP" button at the top of the e-Edition which will give you a reduced quality version if you cannot access a broadband connection.

Q: How do I print out articles, photos, the crossword puzzle, or the comics?

A: Click on the element you want to print, and then click the printer icon in the top right-hand corner of your screen.

Q: How do I email articles to another user?

A: Just click on the feature you are interested in emailing, then select the email icon.

Q. Are there system requirements to view the e-Edition on my computer?

A. To fully enjoy the e-Edition, your computer must be running the latest version of Adobe Flash Player, Internet Explorer, Google Chrome, or Mozilla Firefox, if you are using a PC. If you are using a Mac, you need the latest version of Safari or Mozilla Firefox.

Q. Can I read the e-Edition on my iPad and/or Android tablet?

A. Yes. There is a free iPad app (search for "Union Leader") available at the iTunes App Store. The Android app is available in the Google Apps Market. The apps are free, but you'll need an e- Edition subscription.

Q. What are some of the features of Union Leader e-Edition for iPad?

A. The e-Edition for iPad provides you with a full replica of the newspaper. Once you login with your username (email address) and password, you don't need to enter this information again. The next time you tap the Union Leader app icon, you are taken to your e-Edition…no login required. You can turn the pages, zoom in on articles, open a new reading pane.

Q. Does the application require an Internet connection?

A. You will need internet or 3G network connectivity to download the e-Edition App and to download an issue. Once an issue is downloaded, it can be viewed without Internet or 3G connectivity. You can change the number of stored issues in the app's options panel.

Q. When I launched a new issue on my tablet, it took a few minutes to load. Why does it take so long?

A. When you open a new issue for the first time, it could take a few minutes to load. The application downloads one page at a time, but you can begin reading downloaded pages immediately while the rest of the newspaper loads.

Q. How can I easily view articles that I want to read on my tablet?

A. Our application provides you with three easy ways to quickly read articles:
  • Pinch the screen with two fingers and zoom in
  • Tap once on an article to zoom in
  • Quickly tap twice on an article to open the reading pane

Q. Can I save individual articles on my iPad?

A. You can bookmark individual articles by tapping on the desired story or clicking on the '+' icon in the toolbar. The bookmarked story will be available for viewing by clicking the book icon in the left hand side of the toolbar.

Q. How do I cancel my e-Edition subscription?

A. To cancel your subscription, please call our Circulation Department during business hours at (603) 668-1210. We're available Monday through Friday from 6 a.m. to 5 p.m., Saturday 6:00 a.m. to 9:30 a.m., and Sunday 6 a.m. to 11:00 a.m., or email us at subscriptions@unionleader.com. Please allow up to 48 hours for your cancellation to be processed.

Kindle


Q. Can you tell me more about the Union Leader's Kindle Edition?

A. Yes. The Kindle Edition contains articles found in the print edition, but does not include all images or graphics. Also, some features, such as crossword puzzle, box scores, and classifieds, are currently not available. Due to Amazon corporate policy, subscriptions and single issues are only available through Amazon. A Kindle subscription comes with a risk-free 14-day free trial and is auto- delivered to your Kindle device. A Kindle subscription costs $8.99 per month and can be ordered by going to www.unionleader.com/kindle. A Kindle Fire app will soon be introduced. When this happens, the display will be very similar to the way the e-Edition looks.

Q. How much does it cost to purchase a single Kindle Edition copy of the Union Leader or Sunday News?

A. Single copies of the Union Leader Kindle Edition are available for sale through Amazon.com. Daily (Monday through Saturday) editions cost $1.99 each, and a Sunday edition is $2.99.

Q. If I have problems with my Kindle account or technical issues, who should I contact?

A. Amazon.com has a Kindle Support web page designed to help you manage your Kindle and subscriptions including troubleshooting, user guides and other self help tools. You can also call Amazon directly for support at (866) 321-8851 or (206) 266-0927.

Comments


Q. Can I comment on stories?

A. Yes, commenting is allowed on most stories within the comment guidelines displayed. Comments display the full name of the signed in user, nicknames are not allowed.

Q. A comment I saw earlier is no longer there, where did it go?

A. Sometimes comments are removed for the content of the comment or because the user has been removed. In rare instances comments will be disabled on an entire article. If a removed comment is reposted, the reposted comment will be removed as well.

Q. How can I request removal of a comment?

A. You can click the "Report Abuse" link at the bottom of the comment.

Q. Who can I contact with questions about commenting?

A. You can e-mail abuse@unionleader.com.


More Headlines

Aggregation