Survey results of Goffstown police largely positive
GOFFSTOWN — A recent survey of the town’s police department came back glowing.
The survey was conducted late last year and conducted by Plymouth State University.
Its purpose is to provide feedback for the department on services, crime issues in town and overall engagement with the community.
Dr. David Mackey, a criminal justice professor at Plymouth State University, presented the results to selectmen earlier this week.
“Overall, I thought this was very good for the department,” he said. “A lot of the comments were really honest, and it shows a really positive view of the direction of the department and activities.”
There were over 300 responses to the survey.
“Ninety-one percent of the respondents felt that they were fairly safe or safe in town, which was good,” Mackey said.
The majority of respondents said the services provided by the police department — such as the dispatching center, the drug take back program, the National Night Out community event and youth programs — are viewed favorably, Mackey said.
Respondents also gave high marks to the department’s patrol work, contributions to the town’s quality of life, and mental health checks conducted by officers. Some called for an increase in these functions, which Mackey said was a positive reflection of the work the department does.
The survey is conducted every three years as a part of the Commission on Accreditation for Law Enforcement Agencies, or CALEA, standards.
“We had more respondents take the survey, and the results are actually comparable in terms of direction of the department and services in terms of keeping it the same,” he said.
In the future, Mackey said they hope to expand outreach and the number of participants.
“Next time, we can advertise more effectively with (SAU 19) and even with the (Saint Anselm) students and (Saint Anselm) population,” he said.