Fuller plays catch-up into Friday night
Cathy Thornton of Bedford, a Fred Fuller Oil customer, posted this sign after running out of oil. Although on automatic delivery, she said she called for eight days but could not get through to the company. She has found another carrier. (Courtesy)
Boffetti said he still wants to try to resolve questions about pre-buy liabilities and his office will continue the review of what went wrong. A host of factors were in play, including a malfunctioning phone system at Fred Fuller and a winter cold snap.
Perry Plummer, director of New Hampshire Emergency Management and Homeland Security, said Friday night that 1,750 individuals had called the hotline. Of that number, 140 people said they ran out of fuel.
Simon Leeming, an attorney for Fred Fuller Oil, said the company appreciated working collaboratively with the state to ensure customers were served. The company apologizes to the customers affected and, with delivery problems behind it, looks forward to continuing to serve customers.
Fred Fuller Oil & Propane, based in Hudson, has approximately 30,000 customers in New Hampshire.
The governor and Attorney General’s Office also directs customers of Fred Fuller Oil & Propane, with non-emergency complaints, to consider filing a complaint with the Attorney General’s Consumer Protection Bureau: doj.nh.gov/consumer/complaints/index.htm, or by calling a consumer hotline at (888) 468-4454.
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