More phone woes at Fuller; company expects to catch up today
Since Tuesday, a state hotline — 227-0002 — has been taking calls from Fuller Oil customers with dry or nearly dry oil tanks. As of 3 p.m. Thursday, the hotline had received 1,350 calls, according to the office of Gov. Maggie Hassan.
"They're frustrated, there's no question," Plummer said.
Meanwhile, the state's consumer protection chief has warned Fuller Oil it will have to address consumer issues likely to arise from the delivery problems. Those include property damage attributed to frozen pipes, and penalty provisions in pre-buy contracts that discourage oil purchases from competitors.
"I'm not able to address these. I'm not going to make a blanket statement," he said.
Of five calls made Thursday afternoon, two were answered. Another three weren't answered after at least 10 rings.
The hotline was quickly answered. Plummer stressed that emergency management took over the task to ensure the safety and wellbeing of Fuller Oil customers. He said operators only work with callers who are running out of oil, and prioritize the calls for Fuller Oil.
Twenty to 30 customers had run out of oil Wednesday night, while 100 were in danger of running out, he said.
On Thursday morning, Leeming blamed phone problems on a corrupted database and problems with the hardware and software.
READER COMMENTS: 18
- Alexandria support for wind farm not strong, officials say - 3
- Third wind farm company withdraws leases for Newfound-area project - 8
- NH officials again request options for Northern Pass path - 23
- Legislator calls for closing of Groton wind farm - 16
- PUC report says PSNH should sell its plants and the public should pay - 20
- Report on PSNH power plants heartens utility's competitors - 0
- NH high court to hear arguments on valuation of crude oil pipeline - 0
- More calls made to learn about past winter's energy price spike - 1
- Wind energy company cited for Groton violations - 0
READER COMMENTS: 0
- Hollis police say stun gun needed on ‘unruly’ man - 0
- Authorities detonate suspicious package left near Boston Marathon finish line on one-year anniversary of bombing - 0
- Flooding shuts down North Country highways - 0
- Officials say Northfield man presumed drowned after 'Polar Plunge' - 0
- Legislative committees move 4.2-cent-per-gallon gas tax increase closer to reality - 6
- Northfield man presumed dead after 'Polar Plunge' in Bristol - 1
- Power restored to downtown Manchester - 0
- Supreme Court: Liquor Commission, trial judge did not follow right-to-know law - 1
- Driver identified in fatal Northumberland crash - 0
Flooding shuts down North Country highways
Premium spike: Obamacare costs NH
Authorities detonate suspicious package left near Boston Marathon finish line on one-year anniversary of bombing
Rep. Shea-Porter honored for efforts to aid in health care by National Association of Community Health Centers