Got a power problem??Call the problem solve
Surprisingly, it is not the Office of Consumer Advocate at the Public Utilities Commission. You'll want to talk to Amanda Noonan, head of the Office of Consumer Affairs. "There is a lot of confusion," Noonan said. "We have a number of different divisions."
Customers these days get to choose who sells them electricity, but they don't get to choose who delivers it to their door. That remains a monopoly because no one wants to see multiple power lines dotting the landscape. Like most monopolies, the monopoly on electricity distribution is regulated, with state-appointed "utility analysts" to represent utility customers.
"We don't respond to individual complaints about outages," said Chamberlin. "We look at the overall practices regarding outage reductions, like vegetation management, but we are not able to respond specifically to an individual situation."
"Sometimes the circuit in question is on the utility priority list, and it's just a matter of communicating to the customer that the utility knows this is an issue and has scheduled work on the circuit by a certain time," she said.
After eight major weather events in the past five years, consumers are getting skittish, she said, even during minor outages.
When someone calls in with a complaint like that, we do take it seriously, and we understand it is disruptive to the caller," she said.
It can also help set up payment plans for utility bills; explain the rules and regulations governing utilities; and provide information about public hearings. It even offers tips on energy conservation.
Complaints can be also filed online at www.puc.state.nh.us. Select the link marked "consumer" on the top left of the home page.
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