Got a power problem??Call the problem solve
Surprisingly, it is not the Office of Consumer Advocate at the Public Utilities Commission. You'll want to talk to Amanda Noonan, head of the Office of Consumer Affairs. "There is a lot of confusion," Noonan said. "We have a number of different divisions."
Customers these days get to choose who sells them electricity, but they don't get to choose who delivers it to their door. That remains a monopoly because no one wants to see multiple power lines dotting the landscape. Like most monopolies, the monopoly on electricity distribution is regulated, with state-appointed "utility analysts" to represent utility customers.
"We don't respond to individual complaints about outages," said Chamberlin. "We look at the overall practices regarding outage reductions, like vegetation management, but we are not able to respond specifically to an individual situation."
"Sometimes the circuit in question is on the utility priority list, and it's just a matter of communicating to the customer that the utility knows this is an issue and has scheduled work on the circuit by a certain time," she said.
After eight major weather events in the past five years, consumers are getting skittish, she said, even during minor outages.
When someone calls in with a complaint like that, we do take it seriously, and we understand it is disruptive to the caller," she said.
It can also help set up payment plans for utility bills; explain the rules and regulations governing utilities; and provide information about public hearings. It even offers tips on energy conservation.
Complaints can be also filed online at www.puc.state.nh.us. Select the link marked "consumer" on the top left of the home page.
READER COMMENTS: 0
- Developer says proposed LNG plant in Groveton 'on hold' - 2
- Lundberg survey says gas prices fall as refinery output rises - 0
- Peterborough OKs state's largest solar array project - 0
- Settlement reached between Groton Wind and state AG's office - 1
- Peterborough makes plans for state's largest solar array - 0
- Alexandria won't approve permit for wind-power developer - 0
- Windham officials to discuss development - 0
- AMC asking N.E. governors to stop Northern Pass lines - 25
- Alternative routes being laid out for gas pipeline expansion - 1
READER COMMENTS: 0
- Havenstein says he has always opposed Obamacare, though company he led was paid to implement parts of it - 0
- Some sex assault charges dismissed against former Nashua coach - 0
- Jury deliberating in Plaistow lawyer’s sex assault trial - 0
- Meriam Ibrahim, Sudanese family arriving in Manchester tonight - 1
- Pembroke couple recovering from injuries in Dixville ATV crash - 0
- Patriots Notebook: Physical Browner brings it - 0
- Heroes all? A word cheapened by overuse - 6
- City Matters: Market Basket workers' outlook challenges the skeptics among us - 2
- Punch line: The NFL blows it - 2
Canobie Lake Park shuts down popular ride
Supporters are now 'Abby Strong'
Dover man sought in Rochester shooting
Heroes all? A word cheapened by overuse
Mark Hayward's City Matters: Market Basket workers' outlook challenges the skeptics among us
Punch line: The NFL blows it
Havenstein says he has always opposed Obamacare, though company he led was paid to implement parts of it
George Will: A conservative internationalism