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May 13. 2012 8:34PM

Joe McQuaid's Publisher's Notebook: Changes went well — for the most part

Last week's changes to UnionLeader.com went well, which is easy for me to say because with the exception of a glitch in getting my morning news headlines, I have had no problems as a subscriber.

Some users found that they could not comment, even when logged in. Attempts here to fix the problem initially made things worse. One frustrated guy called to say he kept trying and it wasn't working.

I told him to stop trying.

“I'm not crying!” he said.

Well, I would have been crying. Nothing is more frustrating than to repeatedly follow instructions and make no progress. I know. I play golf.

As of this writing, the comment registration snafu had been resolved, which is good because one reader told me I was “whacked” and another said he was quitting our “Internet torture.”

Funny thing, most of the commenters who aren't subscribers had no problems. But some of them were still happy to complain, guessing, I suspect, that their commenting is going to be curtailed. They guess correctly.

UnionLeader.com visitors who are not subscribers to our print or e-Edition will need to register in order to see up to 10 stories monthly. That is also the number at which commenters who are not our subscribers will find themselves shut off.

I loved the guy who noticed the message near the top right of our homepage that counts down the number of “views” one has left.

“What happens when it gets to zero?” he asked.

“Your computer blows up,” was the helpful reply from another commenter.

Actually, it won't blow up. But visitors who want to know more about our stories — and they can now see that UnionLeader.com has a lot more to offer than ever before — may wish to subscribe in some fashion.

One subscriber, much more thoughtful than some others, sent me a note, not about the new changes, but about our decision awhile ago to stop accepting anonymous comments. His point was that sometimes people have things to say that might get them in trouble if they were identified.

That is true, and in the news business we respect our news sources. But the editors can decide what to report and how from sources known to us. That is a lot different than letting people take anonymous potshots at the bottom of stories. That's not in the gameplan.

Again, please take a look at UnionLeader.com and let us know what you think.

Write to Joe McQuaid at publisher@unionleader.com.

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